NAIROBI, Kenya – Safaricom PLC has confirmed the successful completion of its scheduled M-PESA system upgrade, restoring all services for millions of users across the country.
In a statement issued on Monday, September 22, 2025, the company assured customers that the upgrade was carried out smoothly and that all M-PESA services are now fully operational.
The temporary downtime was part of Safaricom’s continuous efforts to enhance system efficiency and improve customer experience on the mobile money platform, which remains the most widely used digital financial service in Kenya.
“Dear Customers, the scheduled M-PESA upgrade was successfully completed and all services fully restored. All M-PESA services are now available,” read part of the official communication from Safaricom.
The telco further emphasized its commitment to providing seamless experiences, assuring users that the improvements would enhance service reliability going forward.
The upgrade was scheduled to allow for essential maintenance, system improvements, and feature optimization. While M-PESA services were temporarily unavailable during the maintenance window, Safaricom has now reassured its customers of normalcy.
Safaricom also thanked its customers for their patience during the upgrade period, noting that M-PESA remains central to Kenya’s financial ecosystem, supporting transactions ranging from daily payments to large business operations.
With services back online, customers can now access mobile money transfers, bill payments, savings and lending products, merchant transactions, and other M-PESA functionalities without disruption.
M-PESA, launched in 2007, has grown to become a leading global model for mobile money, serving over 30 million users in Kenya alone and millions more in other countries.
Safaricom reiterated its pledge to continue investing in system upgrades to ensure efficiency, security, and user convenience in the rapidly evolving digital finance landscape.
